It usually arrives between 2-4 business days, although depending on the season and demand it may take a little longer. We always try to send it as quickly as possible and you usually receive them sooner. Also, if you want, you can request express shipping.

Shipping is free to mainland Spain, the Balearic Islands, and Portugal.

We currently don't ship to the Canary Islands. We'd love to, but we're currently not active.

Generally it takes between 24 -48 hours, but it will depend on the time you placed the order. If it is before 12, we can send it the same day (if it is a working day). If not, it will leave the next day, so the 24-48 hours will count from the next business day.

You have more information here.

Yes, we ship outside of Spain to certain countries with different shipping costs. You can check them here

Yes, you have 30 calendar days to prove yourself. If they don't fit you, you can change the size for free as long as there are units of that model left. If not, you can change it for another design. If the models you want are out of stock, we will refund your money and include free return shipping.

You have more information here.

You can return your dalmatans FREE for 30 calendar days (Spain and Portugal). Write to us at equipo@dalmatan.com and we will tell you how to do it. We will send you the shipping label and you must stick it on the package and take it to a Post Office or InPost office.

You have more information here.

Yes, you can return your shoes within 30 calendar days, but we do not cover the cost of return shipping. We will refund the item amount upon receipt, but the customer is responsible for the return shipping cost.

If you want to exchange for a different size, you will need to place a new order once the previous one has been returned.

You can find more information here.

If you have made a mistake when placing your order and it has NOT been shipped , you can cancel or modify it (change size or model).

Please note that cancellations have a cost of 2.5% of the total order , which is deducted from the amount to be refunded. This percentage corresponds to the commission charged by the platform for processing the order, and is not refundable in the event of cancellation by the customer's decision.

If the cancellation is due to a lack of stock or an error by Dalmatán , we will refund the full amount without any additional cost.

They are very comfortable. We combine design, exclusivity and comfort in the same shoe so you don't take them off.

We make limited series by motif and color and generally when they are sold out, they do not return (unless it is being manufactured in a staggered manner). Depending on the model, it may come back with another color combination, but exactly the same one, with few exceptions, is not common.

The numbers on the round last (slipper and ballerina) size your usual size. The toe last fits half a size larger. You have the complete information on measurements, here.

This is the question we get asked the most. And today it is impossible for us to guarantee speed of design, embroidery and manufacturing. Due to the high artisanal component and the large number of stitches per pair, the process is slow. Still, we are working to improve. Right now the collections are more exclusive than ever because we make very little quantity per model.

We do not have any store of our own. We have sold in stores and perhaps we will incorporate some. At the moment, we only sell online.

We design and manufacture the shoe in Spain. The packaging, the lasts, the soles, the patterns, the bags, etc. They are also manufactured in Spain. The only thing we do outside of Spain, today, is embroidery. We work with small family businesses specialized in embroidery that are only dedicated to this work.

No, we have never manufactured in China. We only work with small factories and small quantities and that is far from the way of working in this country.

We are ecologically conscious. We try to reduce waste as much as possible, avoid double packaging and work to implement new measures that respect the environment in the future. We do not manufacture all units at once to avoid generating unnecessary waste, so in many cases manufacturing is staggered to protect our environment.

No, they are very dense stitches, very close together, and it is a difficult embroidery to break.

If they get stained, you can hand wash them with a little pre-wash stain remover (foam or spray) and gently rub with a damp cloth. Do not use oil stain remover spray like Cebralin.