Delivery times depend on the destination country. For estimated delivery times, please check our Shipping Policy.

Please note that delivery times are estimates and may vary depending on the destination and the courier.

Shipping is free to mainland Spain, the Balearic Islands and Portugal. Shipping costs for other destinations are calculated according to the destination and are shown at checkout.

For more information, please see our Shipping Policy.

We currently don't ship to the Canary Islands. We'd love to, but we're currently not active.

Express shipping may be available for selected destinations. Delivery times depend on the destination, the time the order is placed and the courier's collection schedule.

Please check the available shipping options and estimated delivery time at checkout. For more information, see our Shipping Policy.

Yes, we ship outside of Spain to certain countries with different shipping costs. You can check them here

You have 30 calendar days to try your shoes on at home.

For orders delivered to mainland Spain, the Balearic Islands and Portugal, the first size or style exchange is free, subject to availability.

For international orders, customers are responsible for return shipping costs. If you need a different size for an international order, you will need to place a new order once the original order has been returned.

Please see our Returns Refunds Policy for full details.

For orders delivered to mainland Spain, the Balearic Islands and Portugal, returns are free within 30 calendar days, subject to our returns policy.

Please email equipo@dalmatan.com and we will explain how to return your order.

For international orders, customers are responsible for the return shipping costs.

For full details, please read our Returns and Refunds Policy.

Yes, you can return your shoes within 30 calendar days, but we do not cover the cost of return shipping. We will refund the item amount upon receipt, but the customer is responsible for the return shipping cost.

If you want to exchange for a different size, you will need to place a new order once the previous one has been returned.

You can find more information here.

If you have made a mistake when placing your order and it has NOT been shipped , you can cancel or modify it (change size or model).

Please note that cancellations have a cost of 2.5% of the total order , which is deducted from the amount to be refunded. This percentage corresponds to the commission charged by the platform for processing the order, and is not refundable in the event of cancellation by the customer's decision.

If the cancellation is due to a lack of stock or an error by Dalmatán , we will refund the full amount without any additional cost.

They are very comfortable. We combine design, exclusivity and comfort in the same shoe so you don't take them off.

Our shoes are currently manufactured in Spain, combining craftsmanship and local expertise. The design and development of our shoes, including the materials, linings, soles and insoles, are carried out in Spain with local suppliers.

The embroidery is produced outside Spain by small, specialised family-run workshops with extensive experience in this craft.

For detailed sizing information, please check the product page for the specific style you are interested in.

This is the question we get asked the most. And today it is impossible for us to guarantee speed of design, embroidery and manufacturing. Due to the high artisanal component and the large number of stitches per pair, the process is slow. Still, we are working to improve. Right now the collections are more exclusive than ever because we make very little quantity per model.

We do not have any store of our own. We have sold in stores and perhaps we will incorporate some. At the moment, we only sell online.

We design and manufacture the shoe in Spain. The packaging, the lasts, the soles, the patterns, the bags, etc. They are also manufactured in Spain. The only thing we do outside of Spain, today, is embroidery. We work with small family businesses specialized in embroidery that are only dedicated to this work.

No, we have never manufactured in China. We only work with small factories and small quantities and that is far from the way of working in this country.

We are ecologically conscious. We try to reduce waste as much as possible, avoid double packaging and work to implement new measures that respect the environment in the future. We do not manufacture all units at once to avoid generating unnecessary waste, so in many cases manufacturing is staggered to protect our environment.

No, they are very dense stitches, very close together, and it is a difficult embroidery to break.

If they get stained, you can hand wash them with a little pre-wash stain remover (foam or spray) and gently rub with a damp cloth. Do not use oil stain remover spray like Cebralin.