Shipping policy
DOMESTIC SHIPPING COSTS AND PORTUGAL
Free shipping to mainland Spain, the Balearic Islands and Portugal.
We currently do not ship to the Canary Islands, Ceuta or Melilla.
DOMESTIC SHIPPING TIMES
The standard delivery time is 2–5 business days, although depending on the delivery location, it may take a little longer. Delivery times may be affected during periods of high demand or due to delays or issues with the courier service.
If you need express delivery (24–48 hours), the cost is €8, and your order will be prepared as a priority. It will be shipped the same day if the order is placed before 12 p.m., or the next business day (Monday to Friday). Many courier services do not collect parcels on Saturdays, so we can leave your order at a collection point, but it will not be shipped until Monday.
Express delivery times are shorter, but they are only estimates and we cannot guarantee that they will be met 100% of the time, as delivery times depend on the destination area and the courier service.
Dalmatán is not responsible for deliveries made to incorrect addresses provided by the customer, or for orders that are not collected after several delivery attempts and notifications from Correos. In these cases, if the item is returned to us, the €6 shipping cost will be deducted from the refund, and the customer will need to place a new order.
INTERNATIONAL SHIPPING COSTS
We currently ship to the following countries (in some cases to your home address and in others to a nearby collection point) at the following rates:
- United Kingdom, Italy, Belgium, Denmark, Germany, Czech Republic, Latvia, Luxembourg, Hungary, Netherlands, Austria, Poland, Slovenia, Slovakia: €12
- France: Special promotional rate of €5.50
- Ireland, Bulgaria, Estonia, Greece, Lithuania, Romania, Sweden: €18
- United States: €50
- Switzerland: €25
DELIVERY TIMES
Estimated delivery time is 4–20 business days, depending on the destination country, specific delivery area and courier service.
These delivery times are indicative and may be affected by customs inspections or delays beyond our control.
CUSTOMS AND INTERNATIONAL SHIPMENTS
For international shipments, the customer is responsible for any customs fees, taxes or duties that may apply under the regulations of the destination country.
If an order is not collected, is refused, or cannot be delivered for reasons beyond Dalmatán's control (including customs-related issues), any costs arising from the shipment and its possible return will be the responsibility of the customer and, where applicable, will be deducted from the refund amount.
LIABILITY
Dalmatán is not responsible for delays, holds, confiscations or any other issues arising from customs procedures or regulations in the destination country that may affect the delivery of an order.
DELIVERY
Orders will be delivered to the address provided by the customer. Delivery times are indicative only and may be affected by various circumstances, although at Dalmatán we always do our best to meet the estimated delivery time.
If, after two delivery attempts, it is not possible to deliver your order, the courier will hold the package for 15 days so that you can collect it.
After 15 days, if the order has not been delivered for reasons beyond our control, we will be entitled to have the products returned to us, and no claim may be made for the undelivered order.
In the event of a return, €6 will be deducted from the refund to cover shipping costs, and the customer will need to place a new order.