Refund policy

EXCHANGES IN SPAIN AND PORTUGAL

The first model or size exchange is free of charge in Spain (mainland and the Balearic Islands) and Portugal.

To request a model or size exchange, please email equipo@dalmatan.com. We will send you a return label to print and attach to the package, which you can then drop off at a Correos or InPost location.

Once we receive the shoes, we will send you the new model or size requested. In some cases, the replacement order may be delivered to the Correos office closest to your address.

If you need more than one exchange, you will need to return the original item and cover the €6 shipping cost. We will also send you the return label. Once we receive the shoes, we will refund the purchase amount minus the shipping costs, and you will need to place a new order.

RETURNS IN SPAIN AND PORTUGAL

You can return your Dalmatán shoes free of charge within 30 calendar days in Spain (mainland and the Balearic Islands) and Portugal.

To request a return, please email equipo@dalmatan.com. We will send you a return label to print and attach to the package and take to a Correos or InPost location.

Once we receive the shoes and check their condition, we will refund the amount paid for the returned shoes.

Important: We only accept exchanges and returns of shoes that are unused and in perfect condition. If the shoes show any signs of use, the return will not be accepted.

If you selected express shipping, the express shipping cost will not be refunded.

Only one exchange or return per order is accepted. If you request more than one, €6 will be deducted from the refund amount.

ORDER CANCELLATIONS

• If you have made a mistake when placing your order and it has not yet been dispatched, you may request to cancel or modify it (for example, to change the size or model). Please contact us as soon as possible so we can assist you.

• If you need to change the size or model before your order has been dispatched, the modification will be free of charge.

• If the cancellation is due to an out-of-stock item or an error on Dalmatán’s part, we will refund the full amount, with no additional charges.

• If you wish to cancel an order for personal reasons, 2.5% of the total order value will be deducted from the refund to cover the payment processing fee charged by the payment provider.

INTERNATIONAL EXCHANGES & RETURNS

For international orders (excluding Portugal), direct size exchanges are not available. If you need a different size, you will need to return the item and place a new order.

The original shipping costs and return shipping costs are not included and must be paid by the customer.

You have 30 calendar days from the date you receive your order to try on your Dalmatán shoes at home.

If you are not satisfied with them or they do not fit, you can return them using the shipping carrier of your choice, at your own expense. In some countries, Dalmatán can arrange a return shipping label for you, and the cost of the label will be deducted from your refund.

Once we have received your returned order, we will refund the amount paid for the shoes.