You can exchange or return your Dalmatanes within 30 calendar days.

EXCHANGES IN SPAIN AND PORTUGAL

The first exchange of model or size is included in Spain (Mainland and Balearic Islands) and Portugal.

To request an exchange of model or size, you must write to equipo@dalmatan.com. We will send you a label that you must print and attach to the package.

Once received, we will send you the new model or size requested.

We only accept exchanges and returns of unworn shoes in perfect condition.

In the case of more than one exchange, you will need to cover the shipping cost (€5 in Spain and €6 in Balearic Islands). Once received, we will refund the amount of your purchase minus the shipping costs, and you will need to place a new order.

RETURNS IN SPAIN AND PORTUGAL

You can return your Dalmatian for FREE for 30 calendar days in Spain (Peninsula and Balearic Islands) and Portugal. To request a return, write to us at equipo@dalmatan.com. We will send you the label that you must print and stick on the package and take it to an InPost or Correos office.

INTERNATIONAL EXCHANGES AND RETURNS

In the case of international orders (except Portugal), you will only be able to return the item and place a new order if you wish to change the size. Shipping costs are not included in the return. You will have 30 days to try your Dalmatanes and, if you don’t like them or they don’t fit, you may return them either through your own courier service (with tracking code) or using the return label we provide (the shipping cost will be deducted from your refund and will vary depending on the country). 

You’ll just need to contact us at equipo@dalmatan.com and we’ll take care of it for you.

ORDER CANCELLATIONS

If you made a mistake when placing your order and it has NOT yet been shipped, you can cancel or modify it (change size or model).

Please note that cancellations carry a fee of 2.5% of the total order amount, which will be deducted from the refund. This percentage corresponds to the commission charged by the payment platform for processing the order and is non-refundable in the event of a cancellation due to customer error.

If the cancellation is due to lack of stock or an error on Dalmatán’s part, we will refund the full amount with no additional cost.