Refund policy

EXCHANGES IN SPAIN AND PORTUGAL

The first model or size exchange is free of charge in Spain (mainland and the Balearic Islands) and Portugal.

To request a model or size exchange, please email equipo@dalmatan.com. We will send you a return label to print and attach to the package, which you can then drop off at a Correos or InPost location.

Once we receive the shoes, we will send you the new model or size requested. In some cases, the replacement order may be delivered to the Correos office closest to your address.

If you need more than one exchange, you will need to return the original item and cover the €6 shipping cost. We will also send you the return label. Once we receive the shoes, we will refund the purchase amount minus the shipping costs, and you will need to place a new order.

RETURNS IN SPAIN AND PORTUGAL

You can return your Dalmatán shoes free of charge within 30 calendar days in Spain (mainland and the Balearic Islands) and Portugal.

To request a return, please email equipo@dalmatan.com. We will send you a return label to print and attach to the package and take to a Correos or InPost location.

Once we receive the shoes and check their condition, we will refund the amount paid for the returned shoes.

Important: We only accept exchanges and returns of shoes that are unused and in perfect condition. If the shoes show any signs of use, the return will not be accepted.

If you selected express shipping, the express shipping cost will not be refunded.

Only one exchange or return per order is accepted. If you request more than one, €6 will be deducted from the refund amount.

ORDER CANCELLATIONS

If you have made a mistake when placing your order and it has not yet been shipped, you can cancel or modify it (change the size or model).

Please note that if you cancel your order, a 2.5% cancellation fee will be deducted from the refund amount. For orders paid with Klarna, the fee will be 5%. Dalmatán does not keep this amount. It corresponds to the payment processing fee charged by the payment platform, which is not refunded to us when the cancellation is made due to the customer's decision or error.

For international orders, the cancellation fee is 6% (payment gateway fee + currency conversion fee).

If the cancellation is due to lack of stock or an error on Dalmatán's part, we will issue a full refund with no additional cost.

INTERNATIONAL EXCHANGES AND RETURNS

For international orders (except Portugal), we do not offer direct size exchanges.

If you need a different size, you will need to return the item and place a new order.

The original and return shipping costs are not included in the refund and must be paid by the customer.

You have 30 calendar days from the date you receive your order to try your Dalmatán shoes.

If you don't like them or they are not the right size, you can return them using one of the following options:

• Return shipping at your own expense, using the courier of your choice and a tracked service.
• Return label provided by Dalmatán. In this case, the cost of the original and return shipping will be deducted from your refund.